Terms & Condition

Welcome to White Cloud – Men’s Grooming Essentials. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

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1. GENERAL

White Cloud operates as an online men’s grooming platform in Bangladesh. These Terms & Conditions apply to all users, customers, and transactions made through our website and official sales channels.

We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

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2. PRODUCT AUTHENTICITY & SOURCING

All products sold by White Cloud are 100% authentic.

Our products are sourced through authorized suppliers, verified importers, direct international imports, and official distributorships of select international brands. We do not deal in replicas or counterfeit products.

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3. PRICING & PRODUCT AVAILABILITY

• All prices are listed in Bangladeshi Taka (BDT).

• Prices and product availability are subject to change without notice.

• White Cloud reserves the right to cancel or correct any order due to pricing errors, stock issues, or technical discrepancies.

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4. ORDERS & PAYMENTS

We accept the following payment methods:

• Cash on Delivery (COD)

• Prepaid payments via SSLCommerz

• Official bKash Merchant Payment

Orders are processed only after successful payment confirmation or order verification, where applicable.

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5. DELIVERY

Delivery timelines, charges, and conditions are governed by our Delivery Policy. Estimated delivery times may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.

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6. PRODUCT INSPECTION, RETURNS & REFUNDS

Customers are strongly advised to inspect the parcel in front of the delivery agent at the time of delivery.

If inspection at delivery is not possible, customers are requested to record an unboxing video immediately after receiving the parcel and contact us promptly so we can assist accordingly.

All return, refund, or replacement requests are strictly governed by our Return & Refund Policy.

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7. SEALED & HYGIENE-SENSITIVE PRODUCTS

Certain products are sealed for hygiene and safety reasons. Once opened, used, or tampered with, such products are not eligible for return or refund, except where required by applicable law.

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8. CUSTOMER RESPONSIBILITIES

Customers agree to:

• Provide accurate delivery and contact information

• Remain available during delivery attempts

• Cooperate during order confirmation if contacted

• Follow delivery and return guidelines

White Cloud is not responsible for issues caused by incorrect information or a lack of customer cooperation.

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9. LIMITATION OF LIABILITY

White Cloud shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use products purchased from our platform.

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10. INTELLECTUAL PROPERTY

All website content, including text, images, logos, designs, and branding, is the exclusive property of White Cloud. Unauthorized use or reproduction is strictly prohibited.

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11. MISUSE & FRAUD

White Cloud reserves the right to cancel orders, refuse service, or take legal action in cases of suspected fraud, policy abuse, or violation of these Terms & Conditions.

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12. GOVERNING LAW

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the People’s Republic of Bangladesh.

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13. CONTACT INFORMATION

For any questions regarding these Terms & Conditions, please contact us through our official channels:

📧 Email: support@whitecloudbd.com
📞 Phone / WhatsApp: +880 1320 846966