At White Cloud, we aim to ensure timely, secure, and reliable delivery of your grooming essentials across Bangladesh.

DELIVERY COVERAGE

We currently deliver nationwide across Bangladesh through our trusted courier partners.

DELIVERY CHARGES

• Inside Dhaka: BDT 50

• Outside Dhaka: BDT 100

Delivery charges are clearly displayed at checkout before order confirmation.

DELIVERY TIMEFRAME

• Inside Dhaka: 1–3 working days

• Outside Dhaka: 2–5 working days

Delivery times may vary due to weather conditions, public holidays, courier delays, or unforeseen circumstances.

CASH ON DELIVERY & PREPAID ORDERS

We offer the following payment methods:

• Cash on Delivery (COD)

• Prepaid payments via SSLCommerz

• Official bKash Merchant Payment

Orders will be processed after successful order confirmation.

ORDER CONFIRMATION

Once an order is placed, our team may contact you to confirm order details before dispatch.
Unconfirmed orders may be delayed or cancelled.

DELIVERY ATTEMPTS

If the courier is unable to deliver due to:

• Incorrect address

• Unreachable contact number

• Customer unavailability

The parcel may be returned to us. In such cases, re-delivery charges may apply.

PRODUCT INSPECTION

Customers are requested to inspect the parcel in front of the delivery agent at the time of delivery, in accordance with our Return & Refund Policy.

IMPORTANT NOTICE

• Delivery timelines are estimated, not guaranteed.

• White Cloud is not responsible for delays caused by courier partners beyond our control.

• Once the parcel is handed over to the courier, delivery responsibility lies with the courier service.

CONTACT US

For any delivery-related queries, please contact us through our official channels:

Email: support@whitecloudbd.com
Phone / WhatsApp: +880 1320 846966