FREE SHIPPING FOR ORDERS OVER BDT 3000

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F A Q

Frequently Asked Questions (FAQ)

 

1. Do you sell 100% authentic products?

Yes, we only offer 100% authentic and original products from trusted local and international brands. We never sell replicas or counterfeit items.

 

2. How can I verify product authenticity?

You can check authenticity through the barcode, batch code, packaging, and brand seal. If you’re unsure, feel free to contact us – we’ll assist you.

 

3. Is your business online or do you have a physical store?

We are primarily an online-based grooming platform. However, we are opening a pickup point soon for added convenience.

 

4. What is the delivery time inside and outside Dhaka?

  • Inside Dhaka: 1–2 working days

  • Outside Dhaka: 2–4 working days (may vary slightly based on location)

 

5. What are the delivery charges?

We offer Flat-rate Delivery Fees:

  • Inside Dhaka – BDT 50

  • Outside Dhaka – BDT 100

 

6. What payment methods do you accept?

  • Cash on Delivery (COD)

  • bKash Payment (Merchant Number)

 

7. Can I return or exchange a product?

  • Customers must check the product in front of the delivery person.

  • If the product is wrong, damaged, or has any issue, it can be returned on the spot.

  • After accepting the parcel, no return or refund will be processed.

  • If the issue is from our side, we will offer a free replacement.

  • If a customer refuses the parcel without valid reason, the delivery charge must still be paid.

 

8. What if I experience a skin reaction or allergy?

All our products are safe and from trusted brands, but skin types vary.

  • Please do a patch test before full use.

  • In case of irritation, stop using the product immediately.

  • We cannot accept returns or offer refunds due to individual skin reactions.

 

9. Do you offer discounts or coupons?

Yes! We occasionally offer promo codes, seasonal offers, and flash sales.
Stay updated by following us on social media or checking our website banners.

 

10. Can I cancel my order after placing it?

Yes, you can cancel the order before it is shipped. Once the product is dispatched, cancellations will not be accepted unless there is a valid issue.

 

11. Is there anything I should know before placing an order?

  • Double-check your delivery details (Address & Phone Number) before placing the order.

  • Inspect the parcel in front of the delivery person to ensure everything is correct.

  • Do not break product seals unless you’re sure you’ll accept it.

  • Always read the product description and usage details to ensure it’s right for you.

 

If you have more questions, feel free to contact us through our official channels –

White Cloud is more than a business – it’s our passion. We’re committed to providing only carefully selected, high-quality products that are worked for men. No random picks, no hype – just authentic, effective grooming solutions that work. From skincare and haircare to beard care and fragrances, everything we offer is trusted, tested, and built to boost your grooming game with confidence.

ONE STEP SOLUTION TO MEN

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