RETURN POLICY
At WHITE CLOUD, we offer an Instant Return Policy at the time of delivery. Due to the nature of our grooming and personal care products, we are unable to offer a standard return policy after delivery.
For this reason, we strongly recommend that, check your parcel before accepting.
INSTANT RETURN POLICY
You can return your order immediately to the delivery agent without any additional return charge if you find that:
| INSTANT RETURN IS AVAILABLE FOR |
|---|
| Wrong Product — You received a different product from what you ordered. |
| Damaged Product — The product is visibly damaged, broken, leaked, or tampered with. |
| Missing Product — Any item is missing from your order. |
Please inform the delivery agent immediately so that our team can verify the issue.
MISSING ITEM?
If you receive fewer items than you ordered, please inform the delivery agent before accepting the parcel.
After verification, if the missing item is confirmed to be our mistake, we will send the remaining item to you at no additional charge.
RETURNING WITHOUT VALID REASON
We kindly request customers to accept confirmed orders unless there is a genuine issue with the product or order.
If a customer refuses or returns a parcel without a valid reason, the applicable delivery charge may be charged or deducted accordingly.
AFTER ACCEPTING THE PARCEL
Once the parcel has been accepted and the delivery agent has left, no return, refund, or exchange requests will be entertained.
Therefore, please make sure you have checked your order carefully before accepting the delivery.
CAN’T INSPECT THE PARCEL?
If you are genuinely unable to inspect the parcel while the delivery agent is present, you must record a clear and uninterrupted unboxing video immediately after receiving the parcel.
The video must:
- Clearly show the sealed parcel before opening.
- Capture the entire unboxing process without cuts or edits.
- Clearly show the products, packaging, and any issue found.
- Unboxing video must be shared within 24 hours of delivery.
QUICK SUMMARY
| SITUATION | WHAT HAPPENS |
|---|---|
| Wrong / Damaged Product | Return immediately to the delivery agent without any return charge. |
| Missing Item | Inform the delivery agent. Once confirmed, we will send the missing item free of charge. |
| No Valid Reason | Delivery charge may be charged or deducted. |
| Unable to Inspect | Send a complete, unedited unboxing video within 24 hours. |
| After Acceptance | No return, refund, or exchange will be entertained. |
For information about refunds and refund processing, please see our Refund Policy.
If you have any questions about return policy, please contact WHITE CLOUD customer support:
📧 Email: support@whitecloudbd.com
📞 Phone / WhatsApp: +880 1320 846966